In October 2023, I went to put on my Blundstone boots and noticed a hole.
For seven years, I had worn them almost every day. They were a generous gift from family.
They had been through everything with me, sloshing through all kinds of weather when we were in the woods at school and more.
I lived in them and cared for them, including stitch repair on the heel.
It was a sad day to find the hole.
I made an Instagram story of how good the boots had been to me over the years. To my surprise, Blundstone sent a kind reply to the story in direct messaging.
In the meantime, a few friends sent messages to me about their warranty, but I didn’t think I would qualify. (I had even seen a TikTok of a Canadian sharing about her new boots and the comments were unkind, saying she shouldn’t have received them for normal wear-and-tear and how wrong it was of her. Oh my!)
When I thanked Blundstone for replying, they mentioned their warranty and how I could submit a claim.
Because they mentioned it, I started to think I could qualify.
I filled out a very detailed form asking how I cared for my boots and more. (Side note: While my family did find the receipt later, I did not need the receipt and could fill out an approximate date with the store location.)
Within a day, I heard from them by email.
I was told what to do next. Cut the elastic out and cut the tags off my boots. With my name and the date beside the boots, I needed to take a picture and send it.
New boots arrived within a week!
What a company! I am so grateful for the boots (again).
In January 2024, I made a post on Instagram and they left the following comment -
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